Apps Development: Get closer to your users
12 Sep 2017

"Ask your customers to be part of the solution, and don't view them as part of the problem.” (Alan Weiss)

Working in a hectic manner with the new coding of an application; which is either a SaaS platform app or any gaming app can be painstakingly severe. However for web developers this is what they love to do. Striving with all the strenuous efforts, you just keep on thinking whether the app that you are developing will be smarter fit for the customers as well or it’s a mere waste of time.


How to get closer to your customers?

To think of a measure of getting close to your customers can be tricky if you’re a web or software developer. However, the only found of actually getting closer to your customers is via feedback correspondence but hey you’re living in 21st century who has the time to dwell in those feedbacks.


Direct lines of communication

Web development companies in Dubai are capable of interacting with customers with the help of these direct lines of communication. Within the workflows, these companies have adjusted the tool of mutual correspondence between customers and the brand server.

Below is a list of measures that you could do for getting closer to your customers;


1.       Listen to their calls and complains

Every company should assign some their employees for the task of listening to their client’s complaints. The complaint’s solution can then be integrated by the app developer in the later update.


2.       Open forum

Provide with your customers with open forum. The main motive of open forum is to generate a platform where both the customers and the employees of the company can have direct interaction.


3.       Shadow you customer’s conversation

If you are actually keen of getting closer to your customers your employees and engineers should schedule a time where they can sneak into the customer’s chat rooms and talk live with the customers. In this way, customer’s feedback and opinion will be directed and their wishes will be company’s operation eventually.

"Customers may forget what you said but they'll never forget how you made them feel.” (Asila)

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